Terms & Conditions

Effective Date: 17.09.2026

Company Name: Vanquish-Limited (“Company”, “we”, “us”, or “our”)

Registered Office / Trading Address: 68 Hayes Wood Ave, Bromley BR2 7BJ

Company Registration Number: 13356501

Contact Email: info@vanquish-limited.co.uk

Contact Phone: 079496286648

1. Application & Scope

1. These Terms and Conditions apply to all quotations, bookings, and agreements entered into by Vanquish-Limited for the provision of plumbing, heating, gas, and associated trade services and any supplied goods or materials to the customer (“Client”, “you”, or “your”).
2. By requesting a quote, confirming a booking, paying a deposit, or permitting work to begin, you agree to be legally bound by these Terms and Conditions.

2. Services, Standards & Specifications

1. Scope of Work: The specific scope of work, including estimates, timeline, and deliverables, will be set out in our written quotation provided via email or WhatsApp messaging.
2. Gas Safe & Regulatory Standards: All gas installation, servicing, maintenance, and repair works will be carried out strictly by a certified Gas Safe Registered engineer in accordance with the Gas Safety (Installation and Use) Regulations 1998, current Building Regulations, and applicable British Standards. Where applicable, Landlord Gas Safety Records (CP12) or regulatory compliance certificates will be issued only upon receipt of cleared, full payment for the completed works.
3. Illustrations & Samples: Any diagrams, samples, portfolio photos, or product descriptions provided on our website or marketing materials are for illustrative purposes only; minor variations may occur in actual installation or product manufacture.

3. Client Responsibilities & Site Access:

1. Access & Utilities: You agree to provide our engineers with safe, unobstructed access to the property, the work area, and all necessary water, gas, and electricity supplies.
2. Pets & Children: The Client is responsible for keeping children and domestic pets safely away from the active working area, tools, machinery, hot surfaces, and open floorboards at all times.
3. Parking & Permits: The Client must provide suitable parking or valid visitor permits for our vehicles. Any parking fees, permits, or penalty charges incurred due to inadequate parking arrangements will be recharged on the final invoice.
4. System Disclosures: The Client must disclose all known defects, prior leaks, non-standard pipework/wiring configurations, or fragile surfaces prior to commencement.
5. Delays: If a failure to provide safe access, utilities, or required disclosures causes operational delays, we reserve the right to suspend work and invoice for wasted labour or re-attendance costs.

4.  Quotations & Basis of Sale

1. An advertisement or listing of services does not constitute a legally binding contractual offer. A binding contract is formed only once we issue a formal confirmation (written or electronic) following your acceptance of our quotation.
2. Written quotations are valid for 30 days from the date of issue unless stated otherwise in writing. Estimates are approximate and subject to revision if unforeseen site conditions arise.
3. We reserve the right to decline or withdraw any quotation prior to formal acceptance.
4. Once an order or quotation is accepted by both parties, no amendments or variations to the scope of work may be made unless agreed upon in writing (via email or WhatsApp) by both parties, including any corresponding adjustments to pricing, labour, or completion deadlines.

5. Fees, Invoicing & Payments
   1. Fees: Charges for services, including labour, specialist materials, call-out charges, and waste disposal, are specified in the quotation or invoice (normally listed as a total figure rather than an itemised breakdown)

Payment Terms:

2. For standard domestic work, full payment is due immediately upon completion of services.
3. For commercial accounts or staged projects, full settlement must be received within 14 days of invoice issuance.
4. Emergency & Out-of-Hours Call-Outs: For urgent or emergency call-outs outside standard working hours (08:00–17:00 Monday to Friday), a minimum non-refundable charge equivalent to one hour of labour applies upon arrival, regardless of whether a permanent repair can be completed without ordering specialist parts.
5. Late Payments & Statutory Interest: We reserve the right to charge statutory interest on overdue balances under the Late Payment of Commercial Debts (Interest) Act 1998 (and associated regulations). Interest is calculated at 8% plus the Bank of England base rate, accruing on a daily basis from the due date until full payment is received.

6. Debt Recovery Compensation: In addition to interest, we are entitled to claim fixed compensation to cover debt collection and administrative costs for each overdue invoice:

1. £40 for overdue debts up to £999.99
2. £70 for overdue debts from £1,000.00 to £9,999.99
3. £100 for overdue debts of £10,000.00 or more

7. Additional Recovery Costs: We reserve the right to claim any reasonable additional costs incurred in recovering unpaid amounts where recovery expenses exceed the fixed statutory compensation.

8. Service Suspension: We reserve the right to suspend or pause any ongoing works, certifications, deliveries, or contractual obligations until all outstanding invoices, interest, and recovery charges are settled in full.

6. Deposits, Cancellations, Refunds & Finance

 Deposits

1. A deposit of 50% of the total estimate (or the full cost of non-returnable / special-order parts and materials) may be required prior to scheduling or commencement of any service.
2. By paying a deposit, you acknowledge that it covers initial administrative, scheduling, and material procurement costs.

 Statutory Cancellation Rights (Consumers)

3. If you are a consumer entering into a contract remotely (online or by telephone), you have a statutory right to cancel the contract within 14 days without giving any reason. 
4. If you expressly instruct us to begin work immediately within this 14-day cancellation window, you acknowledge that:
   1. You will remain liable for the pro-rata cost of any labour and materials supplied up to the point of cancellation.
      1. If the service is completed in full within this 14-day window, your statutory right to cancel is fully waived.

Client Cancellations & Rescheduling

2. Notice Provided 48+ Hours in Advance: You may reschedule without penalty, or cancel and receive a refund of prepaid sums excluding the deposit and any non-refundable materials already ordered or manufactured.
3. Notice Provided Under 48 Hours: You will be liable for a cancellation charge to cover wasted engineer time and scheduling losses (up to 50% of the agreed labour total).
4. Same-Day Cancellation or No-Show: Prepaid fees are non-refundable, and you may be billed for the standard minimum call-out charge or the full scheduled service.

7. Refunds for Completed Work & Remedy Process

1. Services consume non-recoverable skilled trade labour; therefore, refunds are not issued for subjective dissatisfaction.
2. Remedy / Rectification First: If you believe the work performed fails to meet agreed specifications or statutory standards of reasonable care and skill:
   1. You must notify Vanquish-Limited in writing within 14 days of completion, detailing the precise issue.
   2. You must provide us with a reasonable opportunity to attend, inspect, and rectify or re-perform the defective work at no additional charge.
   3. Discretionary Refunds: If we are unable to rectify a genuine fault within a reasonable timeframe, or fail to deliver services due to circumstances solely within our control, a partial or full refund of the labour element may be approved at our discretion.

8. Complaints Procedure

1. Complaints must be submitted in writing to info@vanquish-limited.co.uk within 14 days of service completion. We will investigate the matter thoroughly and issue a formal written response within 7 working days.

9. Finance & Third-Party Payment Options

1. Application of Terms: Where work is funded or paid for through a third-party finance provider (such as PayItMonthly or another approved credit provider/broker), the terms of this agreement apply in full. You remain subject to the exact same obligations, rights, specifications, cancellation rules, and remedy procedures as if the job were paid directly to Vanquish-Limited.
2. Independent Credit Agreement: Any finance arrangement entered into is a separate, legally binding contract between you and the respective finance provider. Approval is subject to the provider’s status checks, eligibility criteria, and their independent credit agreement terms.
3. Cancellations & Rectification: Choosing a finance plan does not alter, bypass, or waive the cancellation terms set out in Sections 5.2 and 5.3, nor does it override the remedy-first procedure detailed in Section 5.4. In the event of a permitted cancellation or approved refund, applicable deposits, non-refundable parts, or charges for services already rendered will still apply and will be deducted before calculating any balance returned or adjusted via the finance provider.
4. Ongoing Obligations: Raising a complaint, dispute, or expression of dissatisfaction does not automatically pause or cancel your repayment obligations under the finance agreement. Any trade dispute must follow our remedy process under Section 5.4 before any adjustment, cancellation, or refund authorisation is issued to the finance platform.

10.  Title, Risk & Materials

1. The risk of loss or accidental damage to any goods, boilers, appliances, or materials transfers to the Client immediately upon delivery to your premises.
2. Retention of Title: Title and full legal ownership of any supplied goods, sanitaryware, boilers, fittings, or pipework remain with Vanquish-Limited until all outstanding balances, invoices, and interest have been settled in full.
3. We reserve the right to withhold, reclaim, or remove any unattached goods or appliances if payment remains unpaid past the due date.
4. Delays in delivery caused by third-party suppliers or supply-chain shortages are outside our control, and we accept no liability for associated project delays.

11.  Limitation of Liability & Warranty

1. Workmanship Warranty: Vanquish-Limited warrants that all installation and repair services will be executed with reasonable care, skill, and in accordance with standard plumbing, heating, and gas industry practices.

12. Guarantee Duration & Exclusions:

1. Workmanship is guaranteed for 12 months from the date of completion, covering faults arising directly from our installation labour.
2. Appliances & Manufacturer Warranties: Boilers, cylinders, pumps, smart controls, taps, and sanitaryware are warranted strictly under the individual manufacturer’s warranty terms. Any diagnostic visits requested by the Client that reveal an internal appliance component failure,rather than an installation defect, will be chargeable at our standard rates.
3. Invalidation: The workmanship guarantee is null and void if the installation has been tampered with, modified, or repaired by an unauthorised third party, or if defects arise from client misuse, accidental damage, limescale buildup, system neglect, or failure to perform recommended annual servicing.

13. Pre-Existing Faults & Hidden Pipework:

1. We accept no liability for leaks, water damage, or burst pipes arising from concealed, inaccessible, corroded, or substandard pre-existing pipework, valves, or fittings disturbed during the normal course of work.
2. Where services involve draining, power-flushing, descaling, or pressurising existing central heating systems, we accept no liability for leaks, valve seizures, pinholes in radiators, or heat exchanger failures caused by pre-existing corrosion, age, or sludge accumulation.

14. General Liability Limits:
    
    1. Vanquish-Limited maintains valid Public Liability Insurance upto £2 million.

2. To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, or consequential damages (including loss of earnings, loss of heating, or secondary property disruption).
3. Our total aggregate liability under this agreement is strictly limited to the total amount actually paid by you for the specific service in dispute.
4. Nothing in these Terms limits or excludes liability for death or personal injury resulting from negligence, fraud, or any liability that cannot be excluded under applicable UK law.

15.  Data Protection & Privacy

1. Vanquish-Limited complies with UK GDPR and the Data Protection Act 2018.
2. We collect and process personal details (e.g., name, address, email, telephone number) strictly to perform our contractual duties, carry out Gas Safe registrations, complete warranty submissions, handle billing, and communicate regarding services.
3. Client personal data will not be sold, rented, or disclosed to third parties, except where required by law, for manufacturer warranty registration, Gas Safe notification, or authorised debt collection. To find out more about our privacy policy visit vanquish-limited.co.uk/privacy

16. Governing Law & Jurisdiction

1. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.